Collection & delivery
Your full menu with options, extras and allergy notes. Delivery zones and minimum spend set by you.
Home · Restaurant ordering app
For restaurants & takeaways · 0% commission
Take orders on your own website — and keep 100% of every order
A full online ordering system built into your own site, not rented from a marketplace. No commission on any order — not the ~14% the marketplaces charge when you deliver yourself, and not the ~30% when they send the driver. No bidding against your neighbours for placement, and the customer list stays yours. Every penny a customer pays lands in your own account — the money never passes through me at all. Built for and running daily at Adam's Kitchen in Hawick.
Who holds what
100% of the money. 100% of the customers. 100% of the control.
The three things a marketplace keeps hold of, and where they sit with a system you own.
Every penny is yours, from the moment it’s paid
Card payments go straight into your own Stripe account — your business name, your bank details, your login. The money never passes through me or through any platform, so there is nobody in the middle who could hold it back, pay it late, deduct from it, or make a mistake with it. You see every transaction as it happens.
The customers are yours too
Order history and contact details live in your system, not on someone else’s platform. Your regulars are people you can actually reach — not an audience you rent back one order at a time.
You change anything, instantly
Menu, prices, extras, opening hours, delivery zones, minimum spend — edited from your phone and live immediately. You never wait for a developer and you never ask a platform for permission.
This isn’t a promise about how carefully I’d look after your takings — it’s that I never touch them. How the money actually flows →
Why customers switch too
Everyone saves when customers order direct
Delivery apps charge twice — commission from you, fees and marked-up prices from your customers. Your own ordering app removes both.
You save
No commission at all. Every order goes straight to you — at 300 orders a month that's roughly £1,260/month you keep instead of handing to Just Eat.
Your customers save
No service fees, no delivery-app markups. On apps, a £25 meal typically costs £30 or more once ~£2.50 in fees and 10–15% menu markups are added. Ordering direct, they pay your real prices — so they order more often.
Cheaper for them, more profitable for you — that's why customers who try direct ordering stick with it.
The maths
What commission actually costs you every month
Based on a £25 average order. With your own app the commission column is simply gone. Where a range is shown, the lower figure is that platform's rate when you deliver yourself and the higher one applies when their driver delivers.
Quiet — 100 orders/mo
Just Eat: ~£420/mo
Uber Eats: ~£325–750/mo
Deliveroo: ~£625–875/mo
Your own app: £0 commission
Steady — 300 orders/mo
Just Eat: ~£1,260/mo
Uber Eats: ~£975–2,250/mo
Deliveroo: ~£1,875–2,625/mo
Your own app: £0 commission
The app pays for itself in under a month.
Busy — 600 orders/mo
Just Eat: ~£2,520/mo
Uber Eats: ~£1,950–4,500/mo
Deliveroo: ~£3,750–5,250/mo
Your own app: £0 commission
Over £30,000 a year back in your pocket.
Your numbers, not mine
Put in what you actually do in a month and see what the commission is costing you.
Just Eat commission (14% + VAT)~£1,260/mo
Uber Eats (13% self-delivery / 30% delivered)~£975–2,250/mo
Deliveroo (negotiated, ~25–35%)~£1,875–2,625/mo
Your own app£0 commission
vs Just Eat that's ~£15,120 a year back in your pocket — the £1,045 app pays for itself in about 4 weeks.
How these figures were worked out — rates last checked 24 August 2026. These are illustrative examples, not a quotation, and your own agreement may differ. Based on publicly reported rates: Just Eat's self-delivery commission of 14% + VAT (source, source); Uber Eats publishes 13% for self-delivery and pickup and 30% when it delivers (source); Deliveroo does not publish a rate card and is negotiated per restaurant, with industry guides reporting roughly 25–35% (source). VAT applies on top of commission, and the Uber Eats and Deliveroo figures above are shown without VAT added, so the real cost of those platforms is higher than stated here. The figures also deliberately exclude Just Eat's additional per-order fee, so a real saving is more likely to be larger than shown than smaller. Card processing fees apply on every platform, including your own site. Customer-side figures use typical UK delivery-app service and delivery fees (~£2.50 per order) and commonly reported 10–15% in-app menu markups; actual fees vary by platform and restaurant. Rates change — always confirm current pricing directly with each provider. Cheviot Web Studio is independent and is not affiliated with, endorsed by or acting for Just Eat, Uber Eats, Deliveroo or any other platform named here; all trade marks belong to their respective owners.
What you get
Everything a takeaway actually needs, and nothing it doesn't
Preorders
“As soon as possible” or a chosen time slot, so Friday teatime doesn't all land at once.
Pay online or on collection
Card online, or cash and card at the door. You decide which options are switched on.
Installable app
Customers add it to their home screen and reorder their usual in two taps. No app store, no download fee.
Kitchen order printing
Orders print automatically on an Android terminal with an audible alert. Nobody has to watch a screen.
Admin panel
Live orders, menu changes, prices, opening hours and holidays — all editable by you, from a phone.
Also included: live order status with a reference number, digital receipts, customer reviews and ratings, and a loyalty scheme.
Who's actually in charge
Your money, your customers, your control
On a marketplace, the platform holds the money, owns the customer and decides what your page says. Here, all three stay with you.
Card payments land in your own account
We build on Stripe — one of the world's largest payment providers, used by millions of businesses. The account is yours, in your business name. Customers' card payments go straight into it, on Stripe's normal payout schedule. The money never touches an account of mine at any point — the ordering system is connected to your Stripe account, not to a shared one that pays you out later. That's a structural fact about how it's built, not a promise about how honest I am: there is simply no step where your takings sit with me or with any platform, so nobody can hold them back, pay you short, or tell you it was “an error”. Every transaction, fee and payout is visible to you in your own Stripe dashboard, in real time.
Refund in seconds, whenever you decide
Something went wrong with an order? Refund it yourself from the admin panel — the whole order or just part of it — and the money goes back to the customer's card straight away. No emailing a platform, no waiting days for someone else to approve it. Cancel a paid order and it refunds automatically.
Change anything, any time
Dishes, prices, photos, extras, opening hours, holiday closures, delivery zones and minimum spend — all yours to edit from a phone, with the changes live immediately. Pause ordering when the kitchen is slammed. You never wait for a developer, and you never ask a platform for permission.
Stripe's standard UK card fee is 1.5% + 20p per transaction — paid to Stripe, the same as taking a card anywhere else, and never to us. Stripe is an independent company and is not affiliated with Cheviot Web Studio.
One price, no ongoing fees
What it costs
0% commission
Pay in full
A full online ordering system built into your own website.
Founding Client Rate — regular £1,176
£1,045 one-off
- Collection & delivery ordering, on your own site
- Preorders — "as soon as possible" or a chosen time
- Pay online by card, or on collection/delivery
- Installable app — customers reorder in two taps
- Live order status + reference number + digital receipts
- Kitchen order printing on an Android terminal
- Customer reviews & ratings, allergy notes
- Admin panel for orders, menu & opening hours
- Licensed to your business for as long as you use it, from launch
12 months
Spread the cost — hosting & domain included.
Founding Client Rate — regular £108
£95.08 a month
- Everything in the full-payment option
- 12 payments — £87.08 licence + £8 hosting & domain
- Pay monthly. No finance company.
- System live from month 1, same as paying in full
- Licensed to your business once the 12th payment clears
- Same hardware offer as paying in full — see below
24 months
The lowest monthly cost — subject to eligibility.
Founding Client Rate — regular £59
£51.54 a month
- Everything in the full-payment option
- 24 payments — £43.54 licence + £8 hosting & domain
- Pay monthly. No finance company.
- System live from month 1, same as paying in full
- Licensed to your business once the 24th payment clears
- Same hardware offer as paying in full — see below
Every option is a one-off system, not a subscription — no per-order fee, no royalty, and paying monthly is never more expensive overall than paying in full at the same rate. Pay in full and it's licensed to you from day one. On the 12- or 24-month plan, the price shown includes hosting & domain while you're paying; the licence transfers once the final payment clears, and hosting is then optional (£8 a month if you signed as a Founding client, £10 a month at the regular rate) if you stay with us. Pay monthly, direct to Cheviot Web Studio — no finance company involved. We agree the timeline together once I've seen your menu.
The kitchen end
What you need in the kitchen — and what it costs
Orders have to appear on a screen and print as tickets. That needs a bit of hardware, quoted separately from the £1,045 build so you can see exactly what you're paying for.
Most kitchens already have something that works. Start at the bottom of this list, not the top.
Ticket printer free for the next 3 ordering apps
I'm putting the first few of these systems into Borders kitchens, and I'd rather they went in complete. The next three restaurants to order an ordering app get the kitchen ticket printer included at no charge — worth £140, whichever payment option they choose. You still own it outright, and it still carries its 2-year manufacturer warranty.
Use what you've got
The one most kitchens should pick
A network ticket printer, running with a phone or tablet you already own.
Next 3 ordering apps — normally £140
Free with your ordering app
- 80mm thermal ticket printer, WiFi or wired
- Auto-cutter, 2-year manufacturer warranty
- Runs on any Android phone or tablet you already have
- Configured, tested and labelled before it reaches you
Best value
Printer + screen
If you'd rather not tie up your own phone
The same printer, plus a dedicated 9-inch tablet that lives in the kitchen.
Next 3 ordering apps — normally £230
£90 tablet only
- Everything in the option to the left, plus…
- Lenovo Tab M9 — a proper brand, not a no-name tablet
- Set up as a dedicated orders screen, nothing else on it
- Your own phone stays your own phone
All-in-one handheld
For taking orders away from the counter too
A single commercial handheld with the printer built into it.
£395 one-off
- Sunmi V3 — screen and printer in one device
- Battery powered, so it moves around with you
- Built for commercial use, not a consumer tablet
- 80mm version available at £565 if you want wider tickets
- Free-printer offer doesn't apply — this is one device, with no separate printer in it
What's included in these prices
Supplied, set up and ready to work. That means sourcing the right kit for your kitchen, configuring it and connecting it to your ordering system, testing it before it reaches you, and dealing with the supplier on your behalf if it ever fails under warranty — so a broken printer is my phone call, not your evening.
The hardware is yours outright, with its full manufacturer warranty. If you'd rather source it yourself, just say — I'll give you the exact models to order and quote the setup on its own.
One practical note: thermal tickets fade in direct heat, so the printer should sit at the pass, the counter or a prep bench rather than directly above a fryer or grill. If your only spot is on a hot line, say so and I'll quote an impact printer instead, which isn't bothered by heat.
Straight answers
The things restaurant owners ask
Do I still pay commission on orders?
No. The ordering system runs on your own website, so there is no marketplace commission on any order. You still pay standard card processing fees on card payments, exactly as you would anywhere else.
Do I have to leave Just Eat or Uber Eats?
No, and most places don't at first. The marketplaces are good at bringing you brand-new customers; your own app is where the regulars reorder without costing you a cut. Over time you decide the balance — many owners nudge repeat customers across with a leaflet in the bag.
How do orders reach the kitchen?
They print automatically on an Android order terminal with an audible alert, and appear in the admin panel on any device. Nothing depends on someone watching an inbox during a rush.
Can customers pay online?
Yes — card online, or cash and card on collection and delivery. You choose which options are available, and you can change it later yourself. Online card payments run through Stripe at 1.5% + 20p per transaction on standard UK cards, so a £25 order costs 58p to take — paid to Stripe, not to me.
Is there a monthly fee?
The build is a one-off price, licensed to your business for as long as you use it. Hosting and card processing are the only running costs — and card processing is the same 1.5% + 20p you'd pay taking cards anywhere. An optional care plan is available if you'd rather I handled updates and support.
Can I pay monthly instead of in full?
Yes — it's still a one-off system, not a subscription. While the Founding Partner Programme has places, the Founding Client Rate applies whichever option you choose: £1,045 in full, £95.08 a month over 12 months, or £51.54 a month over 24 months (the 24-month plan is subject to eligibility) — each includes hosting & domain while you pay, direct to Cheviot Web Studio, no finance company involved, and any current hardware offer applies to every option too. The system goes live the same way either way; the only difference is that on a payment plan the licence transfers once the final payment clears rather than at launch. Once the Founding programme closes, those become the regular prices: £1,176, £108/month or £59/month.
Who actually holds the money customers pay?
You do. Card payments run through Stripe, one of the world's largest payment providers, into your own Stripe account in your own business name — set up with you during the build. Payouts land in your bank on Stripe's normal schedule. I never hold your takings at any point, and there's no middleman sitting on them either.
Can I refund a customer myself?
Yes — instantly, and without asking anyone. From the admin panel you can refund a whole order or just part of it, and the money goes back to the customer's card straight away. If you cancel an order that was paid by card, it refunds automatically so money never sits on an order you're not fulfilling. Every refund is logged against the order so you can see exactly what was returned and why.
What if my menu changes all the time?
That's expected. Prices, items, extras, opening hours and holiday closures are all editable by you from the admin panel on a phone — you never need to come back to me for a menu change.
What hardware do I need in the kitchen, and what does it cost?
A ticket printer, and a screen to see orders on. The next three restaurants to order an ordering app get the printer free — so with a phone or tablet you already own, the kitchen end costs you nothing, and with a dedicated tablet it's £90. After that the printer alone is £140, printer plus tablet £230, and an all-in-one commercial handheld £395. Every price covers the kit supplied, configured, tested and connected to your ordering system, with the warranty handled by me — and it's yours outright. See the full hardware breakdown.
See it with your own menu on it
Send me your menu and I'll build a free working demo of your ordering app — no cost, no obligation, and you keep the demo either way.