Your sales, on WhatsApp
Sales updates from your shop or till arrive on your phone during the day, with a morning list of what is running low, and your team can simply ask "how many did we sell today?" or "what's left in size M?".
Home · AI integration
Future-ready business · AI specialist in Kelso
AI integration for Scottish Borders businesses
Boost your productivity and get your business ready for the future. I set up AI that speeds up the processes that slow you down: sales figures on your phone at closing time, weekly reports written for you, invoices typed into your spreadsheet, enquiries sorted and replies drafted in seconds. It works inside the tools you already use, you approve anything that reaches a customer, and every price and running cost is published on this page.
Practical, not hype
Jobs AI can take off your plate this month
Few small business owners want "an AI strategy". What they want is the hour back that goes on checking the till, answering the same questions, copying numbers between screens and writing the same email for the fifth time. These are the jobs AI handles well in a small business today.
A weekly report, written for you
Once a week an email lands with what sold, what did not, what changed against last week and three things worth doing next, written in plain English with the numbers it used.
Enquiries sorted, replies drafted
New emails and form enquiries are labelled by type and urgency, the details are pulled out, and a reply waits in your drafts folder in your tone. Nothing goes out until you press send.
A chat assistant on your website
Answers visitors from your real prices, hours and services, says so when it is unsure and passes the question to you, and alerts you the moment someone is ready to buy or book.
An assistant for your staff
Answers your team's questions from your own manuals, price lists and procedures, so a new starter on a Saturday does not have to phone you for every answer.
Invoices, reviews and posts drafted
Supplier invoices read into your spreadsheet, polite replies to Google reviews and short posts from your own photos, all prepared for you to check and approve.
No surprises
How each AI service works, and what you will need
Every service below says exactly what it does, which accounts or subscriptions your business needs to have, and what it costs to keep running. If you do not have one of the accounts yet, I set it up with you during the build.
AI Sales Assistant on WhatsApp
For shops, takeaways, cafés and anyone who wants the day's figures without logging in to a dashboard.
How it works
- Connects to your sales system with a read-only key: Shopify, WooCommerce, Square, Stripe, Baselinker, or a till that can export or share its data. It can look, never change an order, a price or stock.
- Sends sales updates to WhatsApp on a schedule you choose, for example every hour while you are open or one summary at closing time, plus a morning list of items running low and items that sold out.
- Answers questions from up to five team members you approve, typed or sent as a voice note: today's orders, best sellers this week, stock in a given size or colour.
- Only totals and product names go to the AI service. Your customers' names, addresses and phone numbers never do.
What you will need
- A Meta Business portfolio with a verified business and the WhatsApp Business Platform, both free to open.
- A phone number just for the assistant. A spare SIM or a virtual number is fine; it cannot be used in the normal WhatsApp app at the same time.
- Owner or admin access to your sales system, so a read-only key can be created.
- AI Care, or your own Cloudflare and AI provider accounts if you prefer to run it yourself.
Running costs: AI Care £45/month, plus WhatsApp message fees that Meta bills to your own card. Replies to your team inside 24 hours of their last message are free; scheduled reports outside that window cost roughly 1.3p to 1.6p each in the UK, so one daily report to three people comes to around £1.20 to £1.50 a month.
AI Sales Report by email
For owners who want one clear weekly picture without anything new on their phone.
How it works
- Reads one sales source each week with a read-only key: Shopify, WooCommerce, Square, Stripe or a regular till export.
- Emails a short report on the day you choose: sales against last week and the same week last year where the data allows, best and worst sellers, low stock, unusual refunds, and three suggested actions.
- Shows the figures it used, so every sentence can be checked against your system.
What you will need
- Owner or admin access to your sales system for the read-only key.
- An email address to receive the report.
- AI Care, or your own Cloudflare and AI provider accounts.
Running costs: AI Care £45/month. No message fees. Daily instead of weekly is the same price.
AI Enquiry Assistant
For trades, studios, B&Bs and services that lose hours to the inbox.
How it works
- Watches your business inbox and your website forms.
- Labels each new enquiry by type and urgency, pulls out the key details (job, dates, budget, location) and adds them to a simple list or spreadsheet.
- Writes a reply in your tone, using your real prices and policies, and leaves it in your drafts folder. It never sends anything itself.
What you will need
- A business mailbox on Google Workspace or Microsoft 365, with your permission for the assistant to read new mail and write drafts.
- Your price list, policies and two or three replies you were happy with, so it learns your tone.
- AI Care, or your own Cloudflare and AI provider accounts.
Running costs: AI Care £45/month. Your existing email subscription stays as it is.
AI Website Assistant
For any business that gets the same questions on its website every week.
How it works
- A chat window on your website that answers only from the facts you approve: prices, hours, services, delivery areas.
- Says when it does not know and passes the question to you instead of guessing.
- Sends you an alert the moment a visitor leaves contact details or asks to buy or book, with the full conversation in a private admin page.
What you will need
- A website built or hosted by Cheviot Web Studio.
Running costs: none for the AI itself. It runs on Cloudflare's free daily AI allowance, alongside your normal hosting or care plan.
AI Invoice Reader
For cafés, shops and trades that type supplier invoices into a spreadsheet every week.
How it works
- You forward supplier invoices to one email address, or photograph paper ones and send them there.
- It reads the supplier, date, invoice number, each line, VAT and total, and adds them to your Google Sheets or Excel spreadsheet.
- It flags a price that has gone up since the last invoice from the same supplier, and marks anything it could not read clearly for you to check.
What you will need
- A business mailbox on Google Workspace or Microsoft 365, where we add one address just for invoices.
- A spreadsheet in Google Sheets or Excel online, or we start a new one with you.
- AI Care, or your own Cloudflare and AI provider accounts.
Running costs: AI Care £45/month. Your bookkeeping software stays as it is.
AI Staff Knowledge Assistant
For teams with part-timers and new starters who need answers when you are not there.
How it works
- A private chat page for your staff, on their phones, behind a login.
- Answers only from the documents you give it: procedures, price lists, opening and closing checklists, product notes, up to about 50 pages.
- Shows which document each answer came from, and says so when the answer is not in your documents.
- It does not answer allergen, health and safety or legal questions; it points staff to your official sheet or to you.
What you will need
- Your documents in any common format: Word, PDF, Google Docs or photos of printed sheets.
- AI Care, which also covers updating the documents when they change.
Running costs: AI Care £45/month.
AI Review & Post Drafts
For owners who mean to reply to every review and post every week, and rarely find the time.
How it works
- When Google emails you about a new review, the email goes on to the assistant, which writes a reply in your tone and sends it back to you to post. It drafts for every review, good or bad.
- Send it a photo and a few words, and it sends back two or three short post drafts for Facebook, Instagram or your Google profile.
- It never posts or replies anything itself; you copy, edit and publish.
What you will need
- Review notifications switched on in your Google Business Profile, going to a mailbox you control.
- Two or three replies and posts you were happy with, so it learns your tone.
- AI Care, or your own Cloudflare and AI provider accounts.
Running costs: AI Care £45/month.
AI Policy & Safe-Use Pack
For any business whose staff already use ChatGPT, Copilot or Gemini, with or without asking.
How it works
- A short written AI policy for your team, in plain English: what AI may be used for, what never goes into it, and who checks the result.
- A list of the AI tools you approve, with their privacy settings checked so your data is not used for training.
- A one-page data-protection checklist for AI use under UK GDPR, and a one-page list of risks with what you do about each.
What you will need
- An hour with you to go through how the team works now.
Running costs: none. A practical policy written for your business, not legal advice; for a legal review, a solicitor reads the final version.
A Custom AI Agent is scoped the same way: before you pay anything, the written quote lists what it will do, every account and subscription it needs, and its monthly running cost.
From first chat to go-live
How an AI project runs
- Kick-off session. Ninety minutes at your premises anywhere in the Borders, or on a video call, going through where your week actually goes. You leave with a short written plan: the three jobs most worth handing to AI, what each costs to build and to run, and what it should save.
- Fixed price before any work. If you go ahead, the quote comes from the price list below, and the session fee is taken off it if you start within 60 days.
- Accounts set up with you. We open or connect the accounts the service needs, in your business's name, so you own them from day one.
- A week of testing on your real data. You see every report and draft before anyone else does, and we adjust the wording and timing until it is right.
- Handover. A short training for you and your team, a one-page note of which AI provider handles which data, and how to switch the service off.
Published prices, fixed quotes
AI integration prices
One-off build prices at the Founding Client Rate while the studio's founding programme is open, with the regular price shown next to each. No VAT is added: the studio is not VAT-registered.
Best place to start
Future-ready Pack
Three AI jobs in one go, for owners who want to start properly.
Founding Client Rate — regular £1,439
£1,295 one-off
- AI Kick-off Session and written plan
- AI Sales Report by email
- AI Enquiry Assistant
- First three months of AI Care included
- £275 less than booking the four separately
AI Kick-off Session
The best first step if you are not sure where AI fits.
Founding Client Rate — regular £105
£95 one-off
- 90 minutes, on site or by video call
- Written plan with your top three AI jobs
- Build and running cost for each one
- Fee taken off any build started within 60 days
Reports and questions
AI Sales Assistant
Your sales on WhatsApp, and answers when your team asks.
Founding Client Rate — regular £1,329
£1,195 one-off
- Scheduled sales updates and a morning low-stock list
- Answers up to five approved team members
- Typed questions and voice notes
- Read-only access, no customer data sent to AI
- WhatsApp Business set up on your own account
AI Sales Report
One clear weekly report by email.
Founding Client Rate — regular £659
£595 one-off
- One sales source, read-only
- Weekly or daily, on the day you choose
- Week-on-week change, best and worst sellers
- Three suggested actions, figures shown
AI Enquiry Assistant
Enquiries sorted and replies drafted for your approval.
Founding Client Rate — regular £829
£745 one-off
- Google Workspace or Microsoft 365 inbox and website forms
- Labels by type and urgency, extracts the details
- Replies drafted in your tone
- Never sends anything on its own
AI Invoice Reader
Supplier invoices into your spreadsheet, without the typing.
Founding Client Rate — regular £769
£695 one-off
- Forward or photograph the invoice
- Lines, VAT and totals into Sheets or Excel
- Flags price rises from the same supplier
- Unclear invoices marked for you to check
AI Staff Knowledge Assistant
Your team's questions answered from your own documents.
Founding Client Rate — regular £885
£795 one-off
- Private chat page for staff, behind a login
- Up to about 50 pages of your documents
- Shows the source of every answer
- No allergen, safety or legal answers
AI Review & Post Drafts
A reply to every review and posts from your photos, ready to check.
Founding Client Rate — regular £495
£445 one-off
- Draft reply for every new Google review
- Two or three post drafts from one photo
- Written in your tone
- Never posts anything on its own
Custom AI Agent
For a job that is particular to your business.
Founding Client Rate — regular from £1,329
from £1,195 one-off
- Reorder alerts, quote drafts, booking follow-ups
- Several of your systems working together
- Built and tested on your real data
- Fixed quote with running costs before any work
AI Staff Training
Your team using AI safely and well, on your real tasks.
Founding Client Rate — regular £439
£395 half day
- Up to 8 people, at your premises
- ChatGPT, Claude or Copilot on your own daily jobs
- What never to paste into an AI tool
- One-page cheat sheet for the team
AI Policy & Safe-Use Pack
Clear rules for how your team uses AI tools.
Founding Client Rate — regular £385
£345 one-off
- Plain-English AI policy for your team
- Approved tools, privacy settings checked
- UK GDPR checklist for AI use
- One-page risk list with actions
AI Care — £45/month (regular £49)
The monthly plan for any assistant or agent that runs on a schedule: hosting, the AI usage within a fair limit of 3,000 AI answers or reports a month, monitoring, and the fixes when your shop, till or inbox changes. Monthly, so you can stop it when the agent is no longer useful. WhatsApp message fees are billed by Meta directly and are not included.
The AI Website Assistant is £245 one-off (regular £275), runs with no AI fee and is included free with the Flagship website. See it with the website add-ons →
Plain numbers
What an AI agent costs to keep running
The build is paid once. These are the only ongoing costs, who bills you for each, and what they typically come to for a small business.
| Cost | Who bills you | Typical amount |
|---|---|---|
| Hosting, AI usage, monitoring and fixes | Cheviot Web Studio (AI Care) | £45 a month |
| WhatsApp messages (Sales Assistant only) | Meta, to your own card | Replies within 24 hours free; scheduled reports about 1.3p–1.6p each |
| Phone number for the assistant | Your mobile or virtual number provider | A spare SIM or a low-cost virtual number |
| Your sales system, inbox and website | Your existing providers | No change to what you pay now |
WhatsApp rates: Meta's UK rate for "utility" messages as quoted by WhatsApp Business resellers, checked 19 October 2026; resellers' figures differ slightly and Meta can change them, so the exact rate is confirmed from Meta's own rate card when your account is set up. For comparison, UK agencies publish starting prices of around £8,000 to £10,000 for a single AI agent with integrations (Softomate, LeverX, checked 19 October 2026).
Safe and sensible
AI you can trust with your business
The website assistant on this page is my own work, and the same assistant answers visitors for Tomek Turlej Tattoo in Edinburgh. Ask it something in the corner of this page and you will see how it handles a question it does not know: it says so and passes it to a person.
Every build follows the same rules. Access to your systems is read-only unless a job genuinely needs more, and then it is agreed in writing. I only use AI providers whose business terms say your data is not used to train their models, and you get a written note of which provider handles what. Customer personal data is sent to an AI service only when the job needs it. Accounts are opened in your business's name, so they stay yours if you ever stop working with me, and every agent can be switched off in one step.
Based in the Borders or Dumfries & Galloway? You can apply to South of Scotland Enterprise for an AI Adoption Grant of £1,000 to £5,000, and if it is approved it can cover the full cost of an eligible project up to £5,000. I help with the application at no charge: see AI with the SOSE AI Adoption Grant.
Outside the Borders? The same services are offered by video call across the UK on the AI integration for UK small businesses page, and for businesses in Poland in Polish on Integracja AI dla firm.
AI makes mistakes, and nobody honest will promise otherwise. That is why the agents I build report, sort and draft for you, and leave the final word with a person who knows the business.
Straight answers
AI questions business owners ask
Do I need to pay for a subscription?
Assistants and agents that run on a schedule need hosting and an AI service, covered by AI Care at £45 a month. The WhatsApp Sales Assistant also uses Meta's WhatsApp Business Platform, which bills its own small message fees to your card. The website assistant needs no AI subscription. Everything you need is listed with each service before you pay anything.
Can I run it on my own accounts instead of AI Care?
Yes. I can set everything up on your own Cloudflare and AI provider accounts so you pay them directly, usually a few pounds a month for a small business. AI Care then becomes optional, and changes or fixes are quoted per job.
Why WhatsApp and not the normal WhatsApp app?
An assistant has to use Meta's official WhatsApp Business Platform, which needs its own phone number and a verified business. It is free to open; Meta charges small fees for some messages, and replies within 24 hours of your team's last message are free.
Will the AI reply to my customers on its own?
Only the website assistant talks to visitors directly, and it answers from facts you approve and hands anything uncertain to you. The sales assistant only talks to your own team, and the enquiry assistant only drafts; nothing reaches a customer until you have read it and pressed send.
Is my business data safe?
Access is read-only, customer personal data stays out of the AI unless the job needs it, and I use providers whose business terms exclude training on your data. You get a written note of which provider handles what, and you can have any agent switched off and its data deleted.
Do you only work with businesses in the Borders?
Kick-off sessions and staff training happen in person across the Scottish Borders and north Northumberland. The assistants themselves work anywhere, so businesses further away can work with me by video call.
Tell me which job eats your week
Send a short note about the task you would most like to hand over, and I will tell you honestly whether AI can do it well, what it would cost to build and what it would cost to run.