Terms & Conditions

These Terms & Conditions (“Terms”) apply to all website design, development and related services provided by Lukasz Wojcik, trading as Cheviot Web Studio, 33 Farrier Court, Kelso TD5 7UJ, Scotland (“I”, “me”, “the Studio”) to you (“the Client”). Email: hello@cheviotwebstudio.co.uk. By paying a deposit or instructing me to begin work, you agree to these Terms. For projects with hosting or care plans, a signed client agreement (including data-processing terms) takes precedence over these Terms where they differ.

1. Quotes & agreement

• All prices are quoted individually and confirmed in writing (by email or message) before work starts.
• A written quote is valid for 30 days and sets out the scope, price and what’s included.
• Work begins once you have accepted the quote and paid the deposit (see section 3).
• Anything outside the agreed scope is treated as additional work and quoted separately before it’s carried out.

2. What you provide

• You agree to supply content (text, images, logos, login details and other materials) needed to complete the project in a timely manner.
• You confirm you own, or have permission to use, all materials you provide, and that they don’t break any law or infringe anyone’s rights.
• If the project stalls waiting on your materials for more than 30 days, I may pause it and invoice for work completed to date.

3. Payment

• A 50% deposit is payable to book your project and before work begins. Once design work has started it is non-refundable, except under the First Concept Guarantee in clause 3B.
• The remaining 50% balance is due on completion, before the site is made live or files are handed over.
• Payment is by bank transfer. Invoices are issued for all payments.
• Care & hosting plans are billed monthly in advance and roll month to month.
• Prices exclude VAT. I am not currently VAT-registered, so no VAT is charged.
• For business clients, overdue invoices may attract statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

3A. Payment plans for the restaurant ordering app

• The ordering app can be paid in full, or spread over a 12- or 24-month plan (24-month plan available to limited companies and LLPs only, pending confirmation of eligibility for other business types). No interest, fee or finance company is involved on either plan — you pay me directly, and the total simply spreads the same price over equal monthly payments.
• Wherever the Founding Client Rate applies, it applies equally to paying in full or paying monthly — choosing a payment plan never costs more overall than paying in full at the same rate, and any current hardware offer applies to every payment option.
• While a payment plan is running, hosting and the domain are included in the monthly payment and can’t be cancelled separately, because until the final payment clears the system remains my responsibility. Once the plan is complete you own the licence outright and can take hosting in-house.
• You can pay off the remaining balance at any time at no extra cost. If a payment is more than 14 days overdue I’ll get in touch before anything changes; the client agreement sets out what happens if payments stop.

3B. First Concept Guarantee

• For website projects that start with a design concept, if you are not happy with the first design concept you can tell me so in writing (email or WhatsApp) within 5 working days of receiving it, and I will refund your deposit in full within 14 days. The project then ends and neither of us owes the other anything further; the concept stays with me and isn’t used for your business.
• The guarantee ends when you approve the first concept, or ask me to carry on developing it, or when 5 working days pass after I send it without you asking for your deposit back — whichever happens first. After that, clauses 3 and 11 apply as normal.
• The guarantee covers the deposit you paid me. It does not cover money you paid directly to third parties (for example a domain you registered yourself).

4. Revisions & scope

• Each package includes a set number of revision rounds on the agreed design: 2 for the One-Page Local Launch and Launch, 3 for Grow and 4 for Flagship. Shop Growth includes 3. Other services (such as ordering and booking apps, other shop packages and videos) include the number stated in your quote or agreement. Further revisions are charged at my standard rate.
• A “revision” means reasonable adjustments to agreed designs — not a complete change of direction or new features.
• New pages, features or significant redesigns after sign-off are treated as additional work.

5. Timescales

• Estimated timescales are given in good faith and depend on you providing content and feedback promptly.
• I’m not liable for delays caused by late materials, third parties, or events outside my reasonable control.

6. Ownership & rights

• Once the project is paid in full (or, on a payment plan, once the final payment clears):
  • What you own outright: the domain name registered for you, your content (text, photos, logos and other materials you supplied or that I created specifically for you, such as page copy and the design of your site).
  • What you get a licence to: the code that runs the site — including the underlying platform and any ordering or booking system — under a perpetual, royalty-free licence to use, modify and host it for the business it was built for.
  • Access to the source: on request I hand over the full source files and any credentials needed to run the site.
  • No lock-in: you may move the site to any hosting provider and have any developer maintain or change it.
• The underlying platform code (for example the online-ordering system, the order hub, and shared components I reuse across projects) remains my copyright. You may not copy, resell, sublicense or reuse it to build websites or apps for any other business or venue, and you may not remove copyright notices from the source files. Additional venues or brands are licensed separately — just ask.
• Unless you ask otherwise in writing, I may show your finished project in my portfolio and marketing, and add a discreet credit/link in the site footer.

7. Third-party services

• Your site may use third-party services (for example hosting, domains, fonts, booking or email tools). Their own terms and any fees apply.
• I’m not responsible for outages, changes or price rises by third-party providers, but I’ll help you resolve issues where I reasonably can.

8. Hosting, care & support

• Care & hosting plans are optional and described on the pricing page. They can be cancelled by either side with 30 days’ notice — except hosting during a restaurant ordering app payment plan, which is included in the monthly payment and can’t be cancelled separately until the plan is complete (see clause 3A).
• If you don’t take a care plan, ongoing maintenance, updates and security are your responsibility once the site is handed over.
• Support requests outside a care plan are quoted and charged separately.

9. Search engine rankings

• I build every site to sound technical SEO standards and will advise you honestly on local search.
• I cannot guarantee any specific ranking position on Google or other search engines — rankings depend on competition, reviews, time and factors outside my control.

10. Liability

• I’ll always take reasonable care, but to the extent permitted by law my total liability for any claim is limited to the fees you have paid for the project it relates to.
• I’m not liable for indirect or consequential losses, including lost profits, data or business.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything that can’t be limited by law.

11. Cancellation

• If you cancel after work has begun, the deposit is retained (unless you are claiming it back under the First Concept Guarantee in clause 3B) and you’ll be invoiced for any work completed beyond it.
• I may end a project if these Terms are broken or communication breaks down for a prolonged period, invoicing for work done to date.

12. Data protection

I handle personal data in line with UK GDPR and the Data Protection Act 2018. Please see the Privacy Policy for details.

Where I host or maintain a website that processes your customers’ personal data (for example an online-ordering system), you are the data controller and I act as your processor. In that case we sign a client agreement containing the processor terms required by Article 28 UK GDPR (security measures, sub-processors, breach notification, deletion or return of data at the end of the contract). You remain responsible for your own privacy notice, lawful basis and ICO registration.

13. Cost comparisons & third-party figures

Some pages on this site compare the cost of running your own ordering system with the commission charged by delivery marketplaces such as Just Eat, Uber Eats and Deliveroo. Those comparisons are illustrative examples, not quotations, and not financial advice. They are built from rates those companies publish or that are widely reported publicly, and each figure carries the date it was last checked together with a link to the source used.

Marketplace pricing changes over time and individual restaurants negotiate different terms, so the rates shown may not match what you actually pay. Where a figure is uncertain I have chosen the assumption less favourable to my own argument, so any genuine saving is more likely to be larger than shown than smaller. Where a comparison includes VAT on a marketplace's commission, that VAT is reclaimable if you're VAT-registered. Always confirm current pricing directly with the provider before making a decision.

Cheviot Web Studio is an independent business. It is not affiliated with, endorsed by, sponsored by or acting on behalf of any platform named on this site, and all trade marks referred to remain the property of their respective owners. Names are used only to identify those services for honest comparison. If you believe any figure on this site is inaccurate or out of date, please tell me and I will correct it promptly.

14. Governing law

These Terms are governed by the law of Scotland, and any disputes fall under the jurisdiction of the Scottish courts.

15. Contact

Questions about these Terms? Email me or message me on WhatsApp.

These Terms are provided as a fair, plain-English starting point. For high-value contracts you may wish to have them reviewed by a solicitor.